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Pupil Minds Weblog : Volunteering at Residents Recommendation

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Pupil Minds Weblog : Volunteering at Residents Recommendation


Rhiannon is a pupil volunteer at Residents Recommendation Ceredigion, one in every of over 250 native Residents Recommendation making up the community of charities all through England and Wales. They supply free, confidential and neutral recommendation to anybody who wants it, together with college students! From points together with your landlord, to your rights in halls, to managing payments together with your housemates, they will provide the recommendation you should discover a approach ahead.



– Rhiannon


I began volunteering with Residents Recommendation Ceredigion over the last 12 months of my legislation diploma in Aberystwyth. I started volunteering on Adviceline, the place we give recommendation over the telephone to individuals who want our assist. 

Coaching began in March 2021. Regardless that it was distant I all the time felt supported and a part of the crew. My coaching included a mixture of each impartial coaching and group coaching on zoom which was a terrific alternative to satisfy a number of the different volunteers. 

I volunteer 1 day every week, which balances effectively with my college timetable and workload. I reply calls to individuals who want our assist with any issues they may be dealing with. These vary from easy queries to extra sophisticated points the place an appointment is made for them with an advisor. No two calls are the identical. I assist purchasers with totally different issues together with employment and housing points. After every name I write up detailed shopper notes which can be informative but concise and strictly confidential. 

My entire expertise with Residents Recommendation was distant till the Spring and Summer season of 2022. I used to be invited to the Nationwide Residents Recommendation meet in Cardigan the place I met Clare Moriarty, the Chief Govt of Residents Recommendation. I’m very grateful for this chance! This was additionally the primary time I met a number of the individuals I had been working with for the previous few months, like my supervisor. 

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Volunteering provides me the chance to assist these in my neighborhood together with a number of the most weak individuals and offers me an perception into the primary points persons are dealing with in my space. Volunteering right here is the proper approach to study important expertise which can be related to my diploma, in addition to a stage of professionalism that will be interesting to future employers.

It’s additional developed my understanding in areas of the legislation akin to contract and employment. I’m capable of finding the knowledge related to the shopper and go it on to them in a transparent and concise method.

It additionally gave me one thing to concentrate on through the pandemic, which I consider helped with my psychological well being. I’ve discovered volunteering extraordinarily useful; it has been invaluable skilled expertise and improved my confidence as effectively. Not solely has it added worth to me, however I‘ve been capable of assist these in my area people. Residents Recommendation provides the area people the assist and assist they want, and it may possibly make an enormous distinction in somebody’s life. I discover serving to these round me extraordinarily rewarding.

Volunteering with Residents Recommendation has obtained me to the place I’m at the moment! I’ve now gone on to check a Grasp of Legal guidelines on the College of Manchester. I spoke about volunteering in my private assertion, and it’s added plenty of worth to my CV. The flexibility to volunteer remotely has allowed me to remain a part of this whereas I’m in Manchester.

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I’ve cherished being part of the service and stay up for staying a part of it whereas I proceed learning. For those who’re in search of a approach to enhance your expertise and assist these round you, grow to be a volunteer at Residents Recommendation! 

Rhiannon is a pupil volunteer at Residents Recommendation Ceredigion, one in every of over 250 native Residents Recommendation making up the community of charities all through England and Wales.

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