Carl Chegwin was getting within the vacation spirit by watching the film The Santa Clause on Christmas Eve when he says he received a textual content message from his U.Ok. physician’s workplace diagnosing him with “aggressive lung most cancers.”
He sat there in shock till he was capable of present the message to his mother, who additionally acquired the identical textual content from an “NHS-NoReply” quantity. Nationwide Well being Service England (NHS) gives common practitioner companies at Chegwin and his mom’s physician’s workplace — the Askern Medical Follow in Doncaster.
After realizing he wasn’t the one one to obtain the message he started to query the textual content, questioning if it was “some form of sick joke.”
About 20 minutes later, the “NHS-NoReply” quantity messaged: “Please settle for our honest apologies for the earlier textual content message despatched. This has been despatched in error. Our message to it’s best to have learn We want you a really merry Christmas and a Pleased New 12 months.”
Chegwin stated he had by no means acquired a message from Askern Medical Follow wishing him a merry Christmas in his roughly 30 years as a affected person.
“To me, that apology, it is not even an apology,” he stated. “It is form of an smug, nonchalant, handwaving.”
A spokesperson from NHS England refused to take any questions associated to the incident and redirected NPR to NHS’s e-mail. Askern Medical Follow was not accessible for fast remark.
The preliminary message falsely diagnosing sufferers with terminal lung most cancers requested them to fill out a DS1500 type, which permits folks with terminal illnesses to say sure advantages.
Whereas neither Chegwin nor his mom have been anticipating a take a look at consequence for most cancers, others who acquired the identical message have been. It isn’t clear how many individuals the textual content messages have been despatched to.
Chegwin stated he wouldn’t be returning to the apply after this incident.
“That form of factor breaks folks and drives folks to despair,” he stated.
Chegwin stated he has not acquired additional communication from the apply for the reason that Dec. 24 textual content messages.